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Verizon Wireless Commitment

At Verizon Wireless, we are committed to offering our customers the most reliable service on the nation's best wireless voice and data network, and providing accessible products and services that meet the communication needs of our customers with disabilities. Verizon Wireless provides a wide range of innovative solutions and technologies that increase accessibility to its products and services.

National Accessibility Customer Service Center

Call (888) 262-1999, 8 AM - 9 PM EST, Mon – Fri to reach a National Accessibility Customer Service Representative.

The Verizon Wireless National Accessibility Customer Service center is staffed with specialized representatives to support customers who may need additional assistance due to a physical or cognitive impairment. The National Accessibility Customer Service Representatives can provide support on:

• Products and services
• Devices
• Plans
• Accessories
• Troubleshooting information, like questions about your device
• Questions about your account, transactions or service

Refer to our Accessibility FAQs to learn more about the services we provide.

Standard Customer Service and Technical Support Representatives are also available at (800) 922-0204 or by calling *611 from your Verizon Wireless mobile phone. These representatives are available every day, 6 AM - 11 PM.

Additionally, you can chat with a Chat Representative online by clicking the Chat Now button found on this page when a Chat Representative is available. Refer to our Live Chat FAQs to learn more about our online chat option.  

Voice Commands and Menu Readout

Verizon Wireless supports Voice Commands and Menu readout on a majority of our devices. Voice Commands provides the customer the ability to hear information that appears on their phone screen as well as dialing the phone by either saying a name contained in their phone book or saying the specific digits to the dialed. Menu readout allows the customer to hear the menu label and information under that menu instead of looking at it. Please note that in order to hear menu read out the phone setting for read out must be set. Learn more

Verizon Wireless supports Text to 911

Verizon Wireless has voluntarily worked with the public safety community to enable customers to send text messages to local 911 call centers.  It’s important to remember that voice calls remain the best way to contact 911, as a phone conversation allows an emergency dispatcher to quickly gather important facts about your location and situation, talk you through any necessary steps, and offer a reassuring voice.

Can you text 911 if you are unable to call?  Texting 911 may be an option, depending upon your location. You can check with your local public safety officials to learn if the local 911 center is prepared to accept text-to-911 messages. Public information lines, such as 211 or 311, also may have more information on text-to-911 service availability, and the FCC’s website maintains some information at www.fcc.gov/text-to-911.

When texting 911, keep the following in mind:

• The same 160 character limit applies to 911 texts
• Always provide your location, as only an approximate location can be tracked through a text
• It can take longer to receive a text message because the call center needs to read the text and    then text back
• Include the nature of your emergency in your message
• Use clear language and avoid slang and abbreviations
• You need to be in range of Verizon Wireless cell towers
• Text-to-911 is for emergency use only and should not append pictures, video, other attachments or other recipients to the message
• Text-to-911 requires the use of SMS text messaging service provided by Verizon Wireless. Other messaging apps may not support text-to-911
• If you text 911 to a center that doesn’t support the capability, you will receive a bounceback message advising you to call 911
  

411 Assistance

For customers who are blind, have low vision, a dexterity disability, or a cognitive disability Verizon Wireless offers Free 411 assistance. In order to be eligible for the Free 411 service Verizon Wireless does require appropriate information verifying that the requirements of the program have been met.

Customer’s whose disability significantly inhibits the ability to read a phone directory, dial a phone number, read a 411 text message response to an inquiry or remember a phone number may be eligible for the program.

Verizon Wireless requires that one of the following forms of acceptable information be provided in order to be eligible for the free 411 program:

• A copy of an approved Social Security Administration claim stating in detail the nature of the disability.
• A copy of an approved Veterans Administration claim stating in detail the nature of the disability.
• A letter from a physician on letterhead, detailing the nature of the disability.
• Copy of the driver’s license or state issued identification card that specifies the disability.
• Copy of the letter from your landline carrier that verifies you are currently receiving free directory assistance from that carrier for your disability.
  Please note that if the disability is not clearly stated on the information provided your request will not be processed.

Please print off our Free 411 program to send the information and additional information that is required in order to process your request.

Or you can call customer service for further information.

Alternate Media Formats

Verizon Wireless provides bills, product and service brochures and device manuals, when readily available in alternate media formats including:

• Braille
• Large print format
• 3.5 diskette
• CD-ROM

Alternate bill and manual formats can be ordered through Customer Service or online. For more details on how to order online, please request alternate media formats.

Back to Back Calling

In order to make a call immediately following another, depending on your phone you must do one of the following:

Quick Reference Numbers

The following services are available by dialing the keys on your handset:

Note: Some numbers may not be available while roaming.